Shipping & Returns Policy

Shipping & Returns Policy

Shipping

Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving payment confirmation. You will receive a notification once your order has been shipped.

Shipping Rates & Delivery Estimates

We offer the following shipping options:

Domestic (Australia)

  • Standard Shipping: AUD $10 (Estimated delivery: 3-7 business days)
  • Express Shipping: AUD $14 (Estimated delivery: 1-3 business days)
  • Free Shipping for orders over AUD $120 

New Zealand Shipping

  • Standard International Shipping: Flat rate of AUD $15 (Estimated delivery: 7-12 business days)

International Shipping to UK, USA, Canada & Singapore

  • Shipping fee will be calculated at check out (Estimated delivery: 10-20 business days)

Please note that delivery times may vary due to factors beyond our control, such as postal delays or customs processing.

Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Customs, Duties & Taxes

For international orders, any customs fees, duties, or taxes imposed by local customs are the responsibility of the recipient.

Shipping Restrictions

  • We currently only ship to Australia, New Zealand, USA, Canada & UK
  • We do not ship to P.O. Boxes or APO/FPO addresses.

For any questions or concerns about shipping, please contact us via the Contact Us form or email at biroodesigns@gmail.com.

Returns

Thank you for shopping at Biroo's Designs! We take great pride in the quality and craftsmanship of our handmade items. Since each piece is made with care and attention to detail, we do not accept returns or exchanges for items that are simply unwanted or ordered by mistake.

Faulty Items:
If you receive a faulty or damaged item, please contact us within 14 days of delivery to initiate a return or exchange. We will happily provide a refund or replacement for any defective product. Kindly be advised that the customer will be responsible for any return shipping costs

How to Contact Us:
To initiate a return or exchange for a faulty item, please reach out to us at via the Contact Us form or email at biroodesigns@gmail.com with your order number and a description of the issue. We’ll get back to you as quickly as possible to resolve the matter.

We want every customer to be happy with their purchase, so don’t hesitate to get in touch if you have any questions or concerns!